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Implementation process

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The average implementation time for a standard Implementation Project is one to two months. However, the timeline is subject to change depending on the final Project scope. Elements that have a significant influence on the timeline include, but are not limited to:

  1. Number of modules
  2. Number of workshops and/or location of workshops
Phase 1


Kick of the project with the project team members to define the scope and project deadlines.

Phase 2

Customer Information gathering

Define Customer requirements/wishes in relation to system structure, customization, rules and the availability of predefined templates. This includes determining user roles, languages, languages and more.

Phase 3

Awarness & Support

Secure the necessary buy-in from both internal as well as external stakeholders and prepare the organization/suppliers for the next steps.

  • This includes:
  • - Define required training measures/plan
  • - Define Super user network
  • - Information package to stakeholders
  • - Guidelines (DOs and DONTs)
Phase 4

System configuration

Configure the system according to the definitions determined in phase 2.

Phase 5


Execution of workshops and/or Webexs to ensure the appointed users are trained according to the agreed training measures/plan.

Phase 6

System launch

Start using the system for live sourcing activities.

Services & Trainings

After the Implementation Project has been delivered and the system is taken into use, the customer will move into the 7th phase – Continuous improvement, and the appointed Key Account Manager will take responsibility for the customer and handle any future support needs.

The Customer can upon need decide to include one or more of the following additional services and/or training in the Implementation Project. Please see a list of the available services and trainings under eSourcing Services here.

Read More

Info box omkring Roller

The following resources are required from a Scanmarket and Customer perspective to ensure a successful project execution. One person can hold several roles.

Project Manager

Ensure project delivery according to the State of Work document. Support Consultant with advice, recommendations and Best Pratices, when needed.


Create and deliver the specified deliverables according to SOW, provide support during the entire Implementation Project. Advise the customer on Best Practices and configure the solution according to agreed wishes.

Account Manager

Responsible for the daily contact between the Customer and Scanmarket, after the system launch. Conduct quarterly/monthly status meetings with the aim of continuously developing the Customers’ usage of the system.


Ensure workshops and Webexs are executed as planned.

Project Responsible

Ensure ownership from customer perspective, and ensure that Scanmarket has the required information to configure the system.

Super user(s)

Lead the daily use (in phase 7) of the system and be the point of contact for users in regards to questions, issue etc.


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