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scanmarket

Support

Getting the best results from your strategic sourcing program requires giving your people the support they need, when they need it. Long gone are the days of humungous training binders that sit unused on a shelf.

Instead, Scanmarket provides multiple ways to get answers from our award-winning QuickCall feature to in-depth how-to guides and videos. Take advantage of these resources to find what you need, when you need it.

And remember, any time you need help, just reach out to us via the Scanmarket QuickCall!
The Scanmarket Quick Call provides direct access to Scanmarket’s global team of senior eSourcing Consultants, instead of a support desk.

This enables us to resolve questions and issues rapidly. In fact, 85% of Quick Calls are answered in less than 1 minute. 95% of all Quick Calls are answered within 5 minutes.

"Scanmarket’s Quick Call is the best support that I have experienced so far. The Scanmarket support team is knowledgeable and patient and they really provide an excellent service"

— Karen Thompson, eSourcing Manager, Anglian Water
  1. For both buyers and suppliers
  2. Technical queries
  3. Troubleshooting
  4. General commercial support
  5. Event type selection & setupvice"

"Scanmarket has provided excellent support, experience and expertise."combined with solid execution, support & services."

— Thomas Kase, SpendMatters